Transaction Conditions & Terms
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Please read all the information carefully here before you buy from us. We appreciate your attention to this!
The below terms or information seem very strict and scary. But this is not the end of the world. Based on our experience since 2006, actually 98% orders arrive safely at your doors without any problems. We state clear everything and we think this should be good for mutual understanding in case anything unexpected happens. Surely we will try our best to help within our capability if unexpected issues come up.
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>>>General Points
* All products from Babiken have gone through strict quality control and testing to ensure that they are in good condition before shipping out.
* Specification and Models are subject to change without prior notification.
* Actual pixel on phones, tablets etc may not be the same to the stated.
* Electronic products might not come with CE or FCC certification marking.
* You solely accept the full risk of any package (or part thereof) being detained by customs for whatever reason and acknowledge and agree that you will not hold Babiken liable for such packages or loss, for whatever reason being unable to be delivered to you.
* NO Return for service incompatibility : If a mobile phone purchased by a buyer can not work with his or her service provider (operator) in buyer's country, Babiken will not accept return request. It is customer's responsibility to check the frequencies of his service provider before he buys from us.
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>>>About Shipping
Available couriers: DHL; FedEx; EMS; UPS; Hong Kong Registered Air Mail, China Post Registered Air Mail and Snail Mail.
- Best options for valuable orders generally are express shipping methods like EMS, UPS, DHL, and FedEx.
But the best shipping method for look-alike electronics is EMS (post office
express).
- Small orders (less than USD30 or the weight is less than 1.0 lb(s)) are normally best suited to Hong Kong Post Office Service or China Post Registered Mail. Very small and low value items will go with Snail mail
(traditional ordinary mail) .
Notes:
- we are sorry that we can under no
circumstance use a customer's shipping account for shipping packages with
products attached with batteries inside. The reason is that we are unable to
ship directly with express shipping companies as they do not ship products with batteries for us. Therefore we have to
send the packages with our contracted forwarders who have some special relations
with those express shipping companies and we have to pay the forwarder the freight in advance.
- Customers can tell us and select what express shipping company (EMS, DHL, FEDEX, UPS) they want to use. But who to use at last depends on our forwarder's recommendation and their capability. EMS costs least for customers' shipments and is a good option for a certain developed countries like USA and most of European countries but it is no good for remote or underdeveloped areas.
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VERY IMPORTANT NOTICE:
Registered Mail service is not express service.
Snail Mail is not traceable. On the way time might be more than one month for
"Registered Mail" and 45 days for "Snail Mail". The likelihood of missing is much higher than express services. Please aware this before you select to ship your order via cheap registered mail service
and "Snail Mail".
Estimated Delivery Time (Days):
- Order processing starts when the payment arrives in Babiken payment account
- Order processing time is usually 3 working days
- Around 3 to 10 working days via DHL,
FedEx, EMS or UPS
- Around 7 to 30 working days via Hong Kong Air Mail or
China Post Office Registered Mail
- Around 15 to 45 working days via Snail
Mail
- Delivery time varies country by country
- If there is a delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory and test them. In such cases we will contact you. You can add or change items in your wholesale order before we ship out your items.
- Babiken relies on the forwarding companies to go with the big shipping companies like DHL, FedEx, EMS, UPS and Hong Kong Post because these large shipping companies might refuse to serve such goods like mobile phones with batteries if we go directly with them. SO THERE WILL BE A TIME LAG FOR THE PACKAGES TO SHOW UP IN SHIPPING COMPANIES' WEBSITES. Generally it takes one or two working days before you can track your order on the shipping companies' websites.
Ship-to Areas:
- We use express shipping companies and you can buy from Babiken as long as they (DHL, UPS, EMS, FEDEX) can go to your country. These shipping companies can go almost any country or area in the world.
- Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred.
Customs Issue:
- Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
- If there is VAT or any Import Duty to pay on the goods due to your country's import rules, the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately we cannot offer advice or estimates about import fees or other taxes in your country.
- If the shipment is seized or confiscated by en-route or your home customs, Babiken takes no responsibility because it is beyond its ability to control foreign authorities.
Shipping Cost (Freight):
- All shipping fees are calculated automatically based on the actual weight (kilograms) of the goods and/or the goods actual physical dimensions and recipients' location.
- The Air WayBill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions rather than weight. The prices depend on the different rates of shipping companies and are subject to change without notice. Babiken is actively working on reducing shipping costs.
- All orders must be paid for in full and in advance, including shipping. Shipping charges are non-refundable, except in rare cases of incorrect delivery.
Lost or Stolen on the way and Insurance
- If a delivery is CONFIRMED lost, stolen or damaged before receipt; we will work with you and the forwarder to obtain information and gain possible compensation from the shipping companies. We will try to help when this kind of problem happens but we can not control this and we under no circumstance take any responsibility for the loss.
- Shipments valued over USD1200 are available for insurance. But insurance company can not serve shipments valued less than USD1200.
IMPORTANT and Helpful Tips For Receiving The Package
- Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
- It is essential that you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.
-For any shipment, Babiken has sealed the parcel completely with your ship-to address before we send them out. Please check the following points before signing on the receiving receipt:
a. the parcel is in good condition
b. the seal is complete
c. no evidence of cutting or breakage
The parcel might have been opened before you receive it if you find any of the points mentioned above.
- If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery and ask for a formal claim document. If you do not do this, you will not get any compensation in any form even if you have bought insurance.
- If you accept delivery and sign for the goods it is much more difficult to pursue a claim later
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>>>Limited Warranty:
(1) All the products (except the ones with special discription otherwise specified) purchased from Babiken come with limited 6-month (six months) warranty.
(2) Warranty is just for quality problems due not to human faults.
(3) All the expenses for non-warranty problems shall be borne by the buyer.
(4) All the costs for warranty shipping back and forth shall be borne by the buyer.
(5) Babiken shall pay half warranty shipping cost for the buyer when his or her accumulated order value reaches USD5, 000.
(6) Babiken is a distributor and takes no responsibility for the faulty products whose manufacturers go bankruptcy or disappear.
(7) NO REFUND: Babiken will test all the products carefully and make sure they function well before they are sent out. If your product have warranty problem, you can contact us for warranty arrangement. But no refund will be accepted.
(8) NO Return for service incompatibility : If a mobile phone purchased by buyer can not work with his or her service provider (operator) in buyer's country, Babiken will not accept return request.
(9) If you experience any problem with a product bought from Babiken, contact us first and we will do our best to advise you.
(10) Any warranty shipping-back must be discussed with Babiken in advance, and authorized so they are sent with the correct paperwork and in right ways.
(11) Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.
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>>>Friendly Notes:
- Please read all the information on this page carefully before you make orders or send payment to us.
- Buying from Babiken means the buyers agree to all these conditions and terms here.
- You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!
- Read the item description carefully! We will ship you whatever you order. As the buyer, it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. Babiken will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country's local Customs - either in cases where the goods are turned back or in cases where the goods are seized. In addition Babiken is not responsible for informing you of possible import restriction issues before or after purchase.
- We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We will not be liable for any damage or personal loss due to incorrect installation of our products.
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>>>About Payment
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Available Payment Options
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1) Western Union
*The information you need for showing your western union is as below
Receiver's First Name: HEQIANG
Receiver's Second Name: LIANG
City: Shenzhen (China)
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* Make sure the information provided to Western Union is EXACTLY the same as above;
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* After sending, please give Babiken the information EXACTLY as below
(*****Very Important******)
Sender's first name:
Sender's last name:
Amount sent:
Money Transfer Control Number:
Sender's Country Name:
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2) MoneyGram
*The information you need for showing your MoneyGram is as below
Receiver's First Name: HEQIANG
Receiver's Second Name: LIANG
City: Shenzhen (China)
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* Make sure the information provided to the MoneyGram is EXACTLY the same as above;
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* After sending, please give Babiken the information EXACTLY as below
(*****Very Important******)
Sender's first name:
Sender's last name:
Amount sent:
Money Sending Reference Number:
Sender's Country Name:
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3) Bank Transfer
*The information you need for showing your bank is as below
Bank Account Details
Beneficiary: LIANG CHUNZHEN
Account Number: 4772 7660 1880 4321 17
Bank Name: Bank of China Shenzhen Branch Zhongxinqu Sub-branch
Bank Address: Xing He
SWIFT code: BKCHCNBJ45A
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* What You Need To Know About Bank Wire Transfers
(***VERY IMPORTANT***)
Wire transfers are a service offered by every major bank in the world. Before you initiate payment through wire transfer, be aware that your bank may charge the following for the transfer:
(a) a fee for the wire transfer service
(b) hidden charges that your home bank is charged by other routing banks during the wire transfer
You are responsible for both (a) and (b) above. Pay extra attention to (b). As payment is wired to Babiken's bank account, other interim banks that participate in the routing process will sometimes charge a fee (without clearly notifying your home bank in advance). As a result, lots of hidden charges may be incurred on the total that you wire - resulting in a much reduced sum by the time the amount arrives at Babiken. Note that our bank does not charge additional fees and you should ask your own bank about all charges (including hidden ones) that will be charged against the amount you wire.
As such, please be sure to wire enough to cover all charges so that the final net amount paid to Babiken equals the TOTAL amount for your order. Beware that some bank branch executives are usually unaware and don't understand these hidden charges so be sure to pressure them to check.
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* Notes: The order will not be shipped until Babiken gets the full payment.
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4) PayPal
* PayPal enables you to send payments quickly and securely online using a credit card or bank account. When you select Paypal as the payment method, you will be linked to the Paypal site where you can send your payment.
* For PayPal orders, we only ship to the verified address associated with your paypal account.
* First time customers can only use paypal to pay the order which values less than USD300.
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More Information about Payment:
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* Company Bank Account
Company account will be used when the order value reaches USD5000. If you need to make orders valued more than USD5000, please contact us.
Company Bank Information:
NAME OF ACCOUNT: BABIKEN INTERNATIONAL LIMITED
USD ACCOUNT NUMBER: OSA110 1201 0155 401
BANK NAME: SHEHZHEN DEVELOPMENT BANK CO., LTD, H.O., OFFSHORE BANKING CENTER
BANK ADDRESS: 11/F, No. 5047, Road Shennan Dong, Shenzhen, P.R. China
SWIFT: SZDBCNBS
Intermediary Bank:
NAME: CITIBANK, NEW YORK
SWIFT: CITIUS33
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* Western Union and MoneyGram
Please make sure everything is correct on matter when you present our receiving information or your sending information. If there is one letter incorrect, it is not possible for us to collect the payment from Western Union or MoneyGram.
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* Credit Card
We do not have facility to receive payment from Credit Cards directly but paypal can take all major credict cards. In other words, if you want to pay us via your credit card, you can do that through paypal.
